Refund policy

Returns shall not be accepted for exchange or return of goods. However, this excludes cases of damage during delivery, damage to the product, wrong product, or other cases that we otherwise approve. (The return must be made within 7 days of receipt of the goods).

The customer shall bear the return shipping costs for returns for reasons attributable to the customer. The customer shall bear the return shipping costs for returns due to reasons attributable to the customer, except in the case of damage during delivery, damage to the product, wrong product, or other cases that we separately approve.

Enquiries about orders, delivery, defective products, etc.
info@asakusakaryukai.shop